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Troubleshooting

Troubleshooting

What should I do if I am having trouble logging in?

If you receive a message saying “The cookie was not remembered”:The system date on your computer may be set incorrectly, or you might have cookies disabled. Check to make sure you have cookies enabled and that

What if I'm having trouble creating an account?

If you are unable to create a DeviantArt account, it is likely one of the following two issues.Your email provider or domain is blocked:Email providers or domains are sometimes blocked from being used to sign u

What if I'm having trouble verifying my account?

A number of potential issues may be preventing you from verifying your account, and each has a different solution. Here are some common issues and solutions that may resolve your problem.If you haven’t received

What can I do if I'm having trouble commenting or sending notes?

If you find yourself unable to post comments or send notes to other deviants, it’s possible you’ve triggered a spam detection system. These systems are triggered by several different behaviors common to spam bo

Does DeviantArt support my browser?

DesktopDeviantArt supports the latest official release of the following web browsers for desktop devices: Google Chrome Microsoft Edge Mozilla Firefox Opera SafariMobileOn mobile devices, DeviantArt only

What happens if there is a major site issue?

If a major site issue occurs, the Customer Support team may receive a large influx of reports in a short amount of time. For instances impacting larger groups of deviants, the team may post a Known Issue articl

What does it mean if my images aren't loading?

If you’ve checked the Known Issue articles and there isn’t a post about images loading, then it may be an issue that can be resolved on your side. Before contacting DeviantArt Customer Support, try the followin

How do I report a bug?

When reporting a bug you’ve experienced on DeviantArt, it’s vital to include as much necessary information in your initial report as possible to cut down on the time it takes for the DeviantArt team to resolve

How can I troubleshoot loading issues on DeviantArt?

Some common loading issues may occur when browsing that can be resolved without contacting DeviantArt Customer Support. Before contacting the team, try the following steps.Disable browser extensions or plugins:

How do I clear my cache?

Periodically clearing your browser’s cache can help ensure websites load properly. Check the support website for the browser you’re using to find instructions on how to clear your cache, or use your search engi

What are cookies?

Cookies allow a website to recognize a user’s computer. For DeviantArt, these cookies are used to make the site experience more user-friendly through remembering site preferences and language settings, among ot

What should I do if I’m having an issue with the mobile app?

To troubleshoot the mobile app, first check operating system requirements through the App Store (iOS) or Google Play Store (Android) to make sure your operating system is compatible and you have the latest vers