Disputes may occasionally occur, most often because the purchase doesn’t meet the buyer’s expectations. 

This can usually be avoided if the seller provides a good description of the content on the deviation page. The seller is responsible for providing an adequate description, and the buyer is responsible for reading that description before deciding to make a purchase.

If buyers are unsatisfied, depending on the product, they can request a refund within 3 to 7 days of their purchase by contacting Customer Support.

For physical products which either: 

please contact Customer Support within 4 weeks of delivery or estimated delivery date, as applicable, and include a short description of the problem, as well as the order number and any relevant photos.

Please note that in some instances, such as Core Membership, purchases are non-refundable.

Please be sure to review DeviantArt’s Terms of Service before contacting Customer Support.