How do I submit a ticket to Customer Support?

To ensure the process of resolving your concern is made easier for both you and the Customer Support team member assisting you, please note the following:
  • The Customer Support team does not handle deviation reports. Please use the Report tool on the deviation page if you want to report a deviation.

  • Please only create one ticket per issue. Submitting multiple tickets for one issue creates a processing delay for everyone, which in turn will make it take longer for your issue to be resolved.

  • Don’t have others submit tickets on your behalf. If you provide all of the necessary information, your ticket on its own will be enough to address the issue at hand.

  • Please be clear and concise in your ticket. Start with the issue you are having, and break your information into easy bulleted lists or short paragraphs, rather than long paragraphs. Clearly explain the issue you are encountering so the team can better assist you.

  • Act appropriately. The Customer Support team is here to help you, so your behavior should be in line with DeviantArt’s Terms of Service. Repeatedly submitting duplicate tickets, organizing other deviants to do the same, or sending abusive language may result in administrative action (including but not limited to removal of your ability to submit tickets or account suspension).
If you would like to contact DeviantArt Customer Support, please click here. The Customer Support team is available Monday through Friday and unavailable on Saturday and Sunday.

Learn more about what to do if you’re unable to login to the website and need to contact Customer Support.
Please note: Some tickets take longer than others.
Tickets related to abuse reports, ban appeals, policy inquiries, and COPPA, DMCA, and spam reports will likely experience longer delays due to their investigative reviewing process. In these instances, including all of the necessary information in your initial ticket can help make the process more fast and smooth.