Arts & Crafts items are shipped directly by the seller, who determines processing times, carriers, shipping methods, and costs. Rates and delivery timeframes can vary by seller, item type (made-to-order vs. ready-to-ship), destination, and carrier.

Sellers provide tracking information after shipping an item. The buyer receives this tracking information via a DeviantArt notification and email.

Once an order is processed, changes cannot be made to the delivery address. For Arts & Crafts, contact the seller as soon as possible for support.

After placing an order, a buyer can withdraw their request before the seller accepts it. Once the seller has accepted the order, it cannot be canceled.

If the estimated delivery date has passed and you haven't received your order yet, look up your tracking number online for the latest status. In most cases, this is the best way to locate your order.

If you still can't locate it, contact your local post office or the shipping carrier for an update.

If you can’t locate your order this way, contact the seller for a new estimated delivery date.

If the seller can’t provide a new date, contact us with your order number and your correct delivery address within 4 weeks after the originally estimated delivery date, and we'll try to help.

Arts & Crafts sales are final. We generally do not accept returns or provide refunds. However, if you received a damaged product, please contact us within 4 weeks of the delivery and include a short description of the problem, your order number, and any relevant photos.