How do I report abuse?

DeviantArt is proud to host a huge and vibrant community of passionate creatives with varying backgrounds and opinions. It's inevitable that heated discussions, arguments, and conflicts will arise, and we want to help you navigate them.

All DeviantArt profiles are equipped with self-moderation tools; you can learn more in our article Social Conflicts and Self Moderation. Members should try to resolve their issue using these tools before contacting customer support.

If the social conflict you are experiencing escalates, or is beyond what the self-moderation tools can address, contact DeviantArt Customer Support so that your situation can be reviewed and evaluated. When necessary, our moderation staff can intervene and assist you by taking appropriate action.

Overview

In order for a situation to be properly reviewed and investigated, only the person being directly affected should contact DeviantArt Customer Support. 
We know many members want to help their friends—or even strangers—when they see what might be considered unacceptable behavior. Please don’t report a situation on behalf of someone else, but encourage the person being affected to make use of their self-moderation tools and to contact DeviantArt Customer Support directly if they believe that they need assistance.

If you need to report abusive behavior, you can assist our staff in the evaluation process by making certain your initial ticket contains some essential information which we will outline below. By filing an informative ticket, you can avoid unnecessary delays caused by our customer service staff having to request that information from you. 

Reporting Abuse & Guidelines

  • Provide a brief explanation of the situation affecting you. Keep your explanation focused on your issue and try to avoid including unnecessary information.
  • Tell us name the profile or profiles you’re reporting.
  • State whether or not you have attempted to use the self-moderation tools to address the situation. For more common social conflicts or other issues which fall below a certain threshold, use of your self-moderation tools may be a prerequisite before your issue can be considered for possible administrative intervention.
  • Do not provide screenshots; our staff cannot properly evaluate abuse situations based on a screenshot as such images do not present proper context and can be subject to editing and falsification.
  • Provide links to the specific public comments or replies which you have received which you believe should be reviewed by our moderation staff. 
    • Please do not provide general links to entire threads or pages; our moderation staff is not allowed to make assumptions about which comments or replies may or may not be included in your complaint to us. 
    • In order to link directly to a comment you will need to right-click on the timestamp, located next to the username in the comment box and click Copy Link Location (or Copy Shortcut - depending on your browser). Paste (right click and select Paste) these URLs into your customer service ticket.
  • If your situation involves private notes, let us know and tell us you tagged the notes in question for moderation staff to review. 
    • When viewing a note, you’ll see a button labeled "Mark As..." in the lower right corner.
    • Press the button to open a sub-menu. 
    • At the bottom of the list will be the option to mark the note as "spam." 
    • Using this button will move the note into a special administrative area where our staff will be able to review it.
Avoid opening multiple customer service tickets concerning the same issue.
If you need to add information concerning an issue please add that information to your existing ticket or introduce that information after you have the attention of a customer service representative instead of creating new tickets. 

Opening multiple tickets spreads your information out which makes it more difficult to evaluate your situation and may introduce additional waiting time before you can be assisted.

Contacting Customer Support:

If you would like to contact Customer Support, please click here.
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